The Art of the Call
A “Service-the-Journey” Guide for 9-1-1 Dispatchers
The dispatching of encouragement equals the heart of leadership. Every day offers you a stellar gift-the opportunity to make a difference in the life of another.
The Five Mega Keepers of Perception As Discussed within This Book!
Your microphone is always on!
We do not have the same starting points, nor run at the same pace!
We do not speak the same language, even if we all speak English.
Perception is driven by the perceiver—from underneath a “Thatch Hut.”
What is insignificant to you can be extremely significant to someone else!
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